Voice AI that lives inside your ordering flow.
The moment a call rings or a car pulls to the speaker, VoiceBit picks up — greeting in your brand voice, capturing the full order with every modifier, triggering upsell at the right beat, and pushing the confirmed ticket to your KDS. No hold queue. No manual re-entry. No dropped modifiers.
One engine. Phone line or drive-thru speaker. Every order.
The ASR layer trained on restaurant acoustics, not studio speech.
General-purpose speech models fail in drive-thru environments — they're trained on clean audio, not a car idling 3 feet from a speaker with a kids' meal in the background. VoiceBit's ASR layer was trained specifically on restaurant ordering audio: regional accents, ambient noise, corrections mid-sentence, and the stacked modifier strings your actual customers use.
The modifier grammar layer parses over 50 modifier patterns — including stacked modifications on a single item, size upgrades nested inside combo builds, and placement instructions ("on the side," "extra crispy," "sauce under the bun"). It's not keyword matching; it's structured order parsing.
When ASR confidence falls below threshold, VoiceBit asks a targeted clarification question — "Did you want no pickles on both burgers, or just the first one?" — rather than guessing and writing a wrong order to your KDS.
Direct REST integration. No middleware.
VoiceBit pushes confirmed orders to your POS via direct REST API — no middleware tablet on the counter, no third-party relay. One integration, one connection point. When you 86 an item or update a price in your POS, VoiceBit picks up the change on the next automated menu sync.
The code block to the right is the actual JSON payload VoiceBit sends after a confirmed order. Your POS receives it the same way it would receive any digital order — SKU-matched, modifier-tagged, and ready to route to the prep station.
// VoiceBit confirmed order payload
{
"order_id": "vbt_9f3a2c",
"channel": "phone",
"location_id": "loc_austin_01",
"items": [
{
"sku": "COMBO-3-LG",
"name": "Number 3 Large",
"modifiers": [
"no_pickles",
"extra_sauce"
]
},
{
"sku": "DRINK-STEA-LG",
"modifiers": ["no_ice"]
}
],
"upsell_accepted": true,
"upsell_item": "SIDE-FRIES-REG",
"total": 12.47
}For the first time, a dashboard showing what your phones actually do.
See it handle a real order.
Book a 20-minute demo. We'll load your actual menu beforehand and run a live call — modifiers, accent edge cases, upsell trigger, and KDS push included. You'll see exactly what goes wrong with standard voice AI and what VoiceBit does differently.